TIP Website and TIP eServices Privacy Policy

TIP’s TIP Website and TIP eServices Privacy Policy was last updated on December 15, 2015.

Your privacy is important to TIP. Therefore, we have a Privacy Policy which describes how we collect, use, disclose, transfer and store. Please take a moment to discuss our privacy practices and let us know if you have questions.

Personal data collection and use

Personal information is information that a particular person can be identified or can be contacted with a particular person.

You may be asked to provide your personal information to contact TIP or any company affiliated with TIP. TIP and its partners can mutually exchange personal information and use it in accordance with this Privacy Policy. They may also combine your personal data with other information to offer our products, services, materials and advertising and improve. You are not required to provide the personal information we asked for. If you choose not to do this, however, we cannot offer you products or services in many cases, or answer any questions you may have.

Here are some examples of personal information TIP may collect and how these data can be used.

The personal data collected

When you create an TIP ID, request a trade credit, purchase a product, a software update downloads, you register for a course at an TIP store, contact us or participate in an online survey, we may collect a variety of data, including your name, mailing address, telephone number, email address, contact preferences, and credit card information.

If you used TIP products to share material with friends and family, send information and products, or invite others to join TIP eServices or bulletin boards, TIP may collect the information you provide about these individuals, such as their name, postal address, email address and telephone number. TIP uses such information to comply with your request, to supply the relevant products or services or to prevent fraud.

TIP may under certain circumstances be legally obligated to answer government- issued ID questions, such as when setting up a mobile account and activating your device.

Using your personal data

The personal information we collect, we can keep you informed of new product announcements, software updates, and upcoming events from TIP. If you do not want to be on our mailing list, you can remove your name at any time by updating your preferences.

We also use your personal information to create, develop, operate, provide and improve our products, services, and advertising material, and to prevent loss and fraud.

We may disclose your personal information, including date of birth, used to confirm an identity, to identify users and to determine the appropriate services. We can use, for example, the date of birth in order to determine the age of TIP ID account holders.

Sometimes we may use your personal information to send important notifications, such as messages about purchases and changes to our terms and policy. Because this information is important to your interaction with TIP, you cannot stop receiving these notices.

We may also use your personal information for internal purposes such as auditing, data analysis and research to improve products, services and customer communication from TIP.

If you participate in a sweepstakes, contest, or similar promotion we may use the information you provide to administer those programs.

Non-personal data collection and use

We also collect information that cannot be traced to a specific person. We may collect non-personal information for any purpose, use, transfer, and disclose. Here are some examples of non-personal information we collect and how we use this information:

  • We may collect information such as occupation, language, zip code, area code, UDID (Unique Device Identifier), referrer URL, location, and the time zone where a use TIP product, so that we get more insight into consumer behavior and our products, services and advertising can improve.
  • We may also collect data about customer activities on our website, in the TIP eServices, the TIP Website, or affiliated Web Store and based on our products and services. This data is aggregated and used to provide targeted information to our customers and understand the portions of our website, products and services for which the most interest exists. Aggregated data is considered non-personal information in the context of this Privacy Policy.
  • We may collect and store information about how you use our services, including searches. This data can be used to improve the relevance of the results of our services. Such data is not linked to your IP address, except inlimited circumstances to ensure the quality of our internet services.
  • With your express consent, we may collect information about how you use your device and programs to help program developers to improve their programs.
  • If we combine non-personal information with personal information the combined information will be treated as personal information for as long as the information is combined.
Cookies and other technologies

The websites, online services, interactive applications, email messages, and advertisements from TIP may use cookies and other technologies such as pixel tags and web beacons. With these technologies, we can gain more insight into the behavior of users, see which parts of our websites are visited and measure the effectiveness of advertisements and web searches and increase. We treat information collected by cookies and other technologies as non-personal information. As far as IP addresses or similar terms are considered to be personal information by local law, we will treat such indications as personal information. Likewise, we will treat the combined data as personal data in the context of this Privacy Policy and non-personal information is combined with personal information.

TIP and its partners use cookies and other technologies in mobile advertising services to control how many times you see a given ad, in order to provide advertisements that are interesting to you and to measure the effectiveness of ads. If you do not want to receive relevant ads on your mobile device, you can unsubscribe via the link in the advertisement or by contacting info@tipeurope.com. You will continue to receive the same number of mobile ads, but the ads are not based on your interests and may be less relevant. So you can see ads gain related to the content of a webpage or application or based on other non-personal information. If you unsubscribe this applies only to TIP advertising and not to other networks for ads based on interests.
TIP and its partners also use cookies and other technologies to store personal data when you use our web sites, online services and apps. This data is used to make your experience with TIP more enjoyable and personal. If, for instance, knowing your first name lets us welcome you with a greeting on your next visit to the TIP Website or TIP Web Store. With knowledge of your country and language we can customize your online experience. If we know that someone has used your computer or device to buy a certain product or to use a particular service, we can better tailor our advertising and email messages to your interests. And according to your contact information, hardware IDs, and information about your computer or device, we can adapt your system to your needs, TIP eServices for you to set and provide the best customer service.

If you wish to disable cookies and your Web browser uses cookies, open your browser’s preferences and turn off cookies in the Privacy panel. On a mobile device, this option is under Settings and the Cookies section. Your browser and mobile device may have different settings so please consult the manufactures website for more information on disabling cookies. If you use another browser or device, contact the manufacturer of that device or browser for information on how to disable cookies. If cookies are disabled, some features on the TIP Web site will be unavailable.

As with most Internet services, certain information automatically collected and stored in log files. This includes IP addresses, browser type and language, Internet service, referral and exit pages and applications, operating system, date and time stamp, and clickstream data.

We use this information to understand and analyze trends, administer the site, track the movements of users on the site, our products and improve services and to gather demographic information about our users in general. TIP may use this information for its marketing and advertising services.

In our emails, we sometimes use a click-through URL to content on the TIP website. When customers click one of these URLs, they are led through a separate web server to the destination page on our website. We track this click-through data to determine your interest in particular topics and measure the effectiveness of our customer communications. If you have any objections against this, you should ensure that you do not click text or graphic links in e-mail messages.

With pixel tags, we can e-mail messages in a readable format and you see if you open the e-mail. We may use this data to send or forward messages to customers.

Disclosure to third parties

In some cases, TIP may provide personal information to strategic partners that work with TIP to provide products and services or that help TIP to bring products to market. For example, when buying and activating a TIP Technology Product, you give TIP and its carrier permission to exchange the information you provide during the activation process so that your service can be enabled. Once your application for service is approved, your account is under TIP’s Privacy Policy and your provider. Personal information will only be shared by TIP to provide products, provide services and advertising or improve. Personal information is never shared with third parties for marketing purposes.

Service Providers

TIP shares personal information with companies that offer services such as information processing, lending, processing of customer orders, product delivery, the management and processing of customer information, customer service, assess your interest in our products and services and the conducting customer satisfaction surveys or. These companies are obligated to protect your information and may be located wherever TIP operates.


It may be necessary for TIP (by law, following legal proceedings or litigation and / or requests by national or international authorities) to make your personal information public. We may also disclose your information if we believe it is necessary or appropriate in the context of national security, law enforcement or other matters of public interest.

In addition, we disclose your information if we determine that it is reasonably necessary to enforce our terms and conditions or protect our operations or users. Moreover, we may in a reorganization, merger, or sale, transfer any personal information we collect to the third party.

Privacy statement

TIP takes the security of your personal information very seriously. Online Services from TIP such as the TIP Web Store and TIP Website or affiliated Web Store your personal information secure during transmission with encryption such as TLS (Transport Layer Security). If your personal data is stored with TIP, we use computer systems with limited access in locations where physical security. TIP eServices data is stored in encrypted form, even if we have storage facilities of third parties.
If some TIP products, services or programs use messages or post on a TIP forum, a chat room, or on a social network, the personal information and the content you share visible to other users and can they be read, collected or used. You are responsible for the personal information you share in these cases or show. For example, your name and e-mail address displays in a forum post, that information is public. Be extremely careful when using these functions.

Integrity and retention of personal data

TIP makes it easy for you to keep your personal information accurate, complete and current. We will keep your personal information for the period necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted.

Access to your personal data

You can ensure that your contact information and preferences are accurate, complete and up to date by logging into your account at the applicable TIP eServices homepage. Regarding other personal information we hold, we grant you access for any purpose, including requests to correct erroneous data or to delete data if TIP is not legal or professional obligation to keep this data. We may reject requests that are frivolous or vexatious, jeopardize the privacy of others at risk, extremely impractical, or for which access is not required by local law. Requests for access, correction or deletion of data can be submitted through info@tipeurope.com.


Children are not intended to be using or receiving TIP Technology Products or services. Therefore, we will not knowingly personal information from children under 13, or equivalent minimum in the relevant jurisdiction, collect, use or disclose without a parent has given his explicit consent. If we discover that we have personal information of a child under 13, or equivalent minimum depending on the jurisdiction, have collected without explicit parental consent, we will take the appropriate steps to delete this data as soon as possible. Children under 13, or equivalent minimum in the relevant jurisdiction, may not create a TIP ID.
Should a parent wish to access to data or want to correct or delete data relating to a TIP ID that has been created against this policy by a minor, they can contact us through our website to access, correct, or delete the data.

Parents can also use the contact information here or email us at: info@tipeurope.com

Location Services

TIP and its partners and licensees may data on the precise location (including the real-time geographic location of your TIP Technology Product or device) collect, use and share to provide location services on TIP products. If available, location services using GPS, Bluetooth and your IP address, along with crowd-sourced Wi-Fi hotspots and cell towers and other technologies to determine the location of your devices. Unless you give permission, this location data is collected anonymously in a form that you cannot identify you personally and are used by TIP and our partners and licensees to provide location products and services and improve. For example, your device may share geographic location with the providers of programs when you subscribe to their location services

Some location services, including those offered through TIP eServices will only work if your personal data is available. You can at any time withdraw your consent to the collection, use, transfer, processing, and use the maintenance of location and account data by TIP and its partners and licensees from any location services.

Sites and services of third parties

Websites, products, applications and services TIP may contain links to websites, products, and services from third parties. Our products and services may also use or offer products or services from third parties, such as a TIP Technology Product program from a third party. Data collected by third parties, which may include location information and contact details, subject to their privacy policy. We recommend you to take notice of the privacy policies of these third parties.

International users

All information you provide may be transferred or accessed by institutions around the world as described in this Privacy Policy. TIP abides by the Safe Harbor principles established by the European Union and the US Department of Commerce regarding the collection, use and retention of personal information collected by organizations in the European Economic Area and Switzerland. You can find more information about the Safe Harbor program on the European Union and the US Department of Commerce websites.
Personal data, including data provided by the use of TIP eServices, may be collected on users residing in a Member State of the European Economic Area (EEA) and Switzerland, operated by TIP Trailer Services Management B.V. in the Netherlands and on behalf of the TIP Trailer Services Group.

TIP abides by the CPVO system (Cross Border Privacy Rules) of the APEC (Asia- Pacific Economic Cooperation). The APEC CPVO-system provides guidance for organizations for the protection of personal data transferred between participating APEC economies.

The commitment of our company to your privacy

We communicate our privacy and security guidelines to all TIP employees and maintain strict privacy safeguards within the company to ensure the safety of your personal information.

Privacy Questions

If you have questions or concerns about TIP’s Privacy Policy or data processing or if you wish to complain about a possible breach of local privacy laws, please contact us. You can always call us on the phone number listed on the TIP homepage for your country.

All your complaints are investigated and answered as soon as possible if any. If you are not satisfied with the answer received, you can refer your complaint to the relevant complaint body in your jurisdiction. If you ask it to us, we will try to give you information on relevant complaints procedures which may be applicable to your situation.

TIP’s Privacy Policy may be changed occasionally. If the policy is overhauled, a notice will be on our website along with the updated Privacy Policy published on the website TIP Trailer Services Group, represented by TIP Trailer Services Management B.V. , De Entrée 33, 1101 BH Amsterdam Zuidoost, The Netherlands, KvK Number: 33178197.

TIP Website and TIP eServices Privacy Policy

Nov. 2015